When fulfilling a BlockBee Checkout order, you must send the exact amount requested. Some exchanges deduct their withdrawal fee from the amount you send to the BlockBee address, which can result in an unfilled order and BlockBee Checkout requesting the remaining amount.
Best Practices
If you still wish to use an exchange to send payments to BlockBee Checkout, please ensure you add the exchange withdrawal fee to the sent amount. You can usually find the fee displayed before requesting the withdrawal. This will help avoid any issues with unpaid orders.
Why This Matters
- Exact amount required: BlockBee expects the precise amount shown in the checkout
- Exchange fees: Most exchanges subtract their fee from your sent amount
- Underpayment issues: Sending less than requested creates an unfulfilled order
- Solution: Always add the exchange's withdrawal fee to ensure the full amount reaches BlockBee